Refund Policy

1. Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders so refunds are paid by Paddle, to the card or account you paid with. Paddle's buyer terms (paddle.com/legal/checkout-buyer-terms), with its rules on refunds, apply to the payment.

2. What this covers

• Watch plans: Plus, Pro and Custom.
• Data API plans: Plus, Pro and Scale, with extra credits bought once (top-ups).
• Single reports bought one at a time.

Empty answers and empty reports cost no credits so there is nothing to refund for them.

3. Cancelling

You can cancel a plan at any time in two clicks: Move to Free in your dashboard, then confirm in the billing portal. The plan stays active until the end of the period already paid for, does not renew and nothing more is charged. We do not refund part of a period, except where the law requires it.

4. Individuals: 14 days to withdraw

If you live in the EU, the EEA, the UK or Switzerland and buy as an individual, for purposes outside your trade, business or profession, you can withdraw from your first payment within 14 days of it, without giving a reason. You then get that payment back in full.

Your first payment means the first payment for your account, for a plan, a report, a pack of reports or extra credits. A renewal or a later payment on the same account is not a first payment.

This right ends once you have started using the plan, received the report or had the credits added, if at checkout you agreed that it may start straight away. Renewals of a plan are not covered by this right: cancel before the next renewal instead.

If you buy for your trade, business or profession, section 6 applies instead. Nothing in this section takes away a right the law gives you that cannot be excluded.

5. Single reports

A single report is not refunded once it has been delivered. If it is faulty, for example it does not cover the vessel, call, port or period you chose or it does not open, write to us and we fix it or refund it. Periods our sources did not hear the vessel are shown in the report as what they are; they are not a fault.

6. Businesses

If you buy for your trade, business or profession, payments are not refunded, except where the law requires it.

7. If we end a plan

If we end a paid plan without a breach on your side, we refund the unused part of the period you paid for (Terms, section 14).

8. How to ask

• Find your order at paddle.net with the email address you paid with. Ask for a refund there.
• Or write to hello@gangway.app from your account email, with the date of the payment. We pass it to Paddle.

When the payment that covers a plan's current period is refunded in full, that plan is cancelled at once and the account goes back to a free account. Your account and your keys stay; only the limits change.

A refund of an earlier payment, of an upgrade or extras charge or of part of a payment does not end the plan by itself. We review it.

When a pack of reports or extra credits are refunded in full, whatever is still unused is removed from your account. Reports already delivered stay. A refund of part of them changes nothing by itself.

A single report that was refunded stays available to you.

A chargeback or a reversed refund changes nothing by itself. We review it.

9. Contact

Motto Marine International, 14 Rue de Furnes, 59122 Hondschoote, France. hello@gangway.app